Contact
Whether you have a question about the RBA’s responsibilities or are looking for the right team to assist you, the information below outlines what we can help with and where we may need to direct you elsewhere.
We can help with...
Information about the RBA’s core responsibilities, including:
- How we set Australia’s official interest rate to support a stable economy.
- How we work with other agencies to maintain a stable financial system.
- How we produce and issue Australian banknotes and how to identify counterfeit notes.
- How we help to keep Australia’s payment systems reliable and efficient. This includes providing information about proposed and actual changes to regulation.
- The banking services we provide to the Australian government and agencies.
We cannot help with...
Information about services provided by other organisations, including:
- Personal or business savings accounts, loans or credit cards. This includes information on the interest rates offered on these products. Please contact your bank instead.
- Legal or financial advice. Please contact a qualified legal professional or licensed financial advisor instead.
- Valuations of rare and collectable banknotes. Please contact a specialist numismatic dealer.
- Missing payments. Please contact your bank directly.
- Help with cheques. Please contact the government agency that issued the cheque.
Popular Enquiries
Careers
You can search for current job opportunities using our online job portal.
For application follow‑ups or technical issues, please email talentacquisition-hr@rba.gov.au.
Counterfeit Banknotes
Learn how to identify genuine banknotes using our online counterfeit detection resources and security feature guides.
Statistics & Publications
Explore the RBA’s extensive collection of statistics and publications, with access to data, reports charts, and educational material.
Please note that we are unable to accommodate bespoke data requests.
Monetary Policy
The RBA is responsible for setting Australia’s official interest rate and managing monetary policy to support a stable economy.
See here for more information on the transmission of monetary policy.
Cheques
To request a cheque from a government agency to be reissued, contact the agency named on the cheque (for example, the ATO or Services Australia).
To deposit a cheque, contact your bank. If your bank no longer accepts cheque deposits, speak with agency that issued the cheque about alternative payment options.
Removal of Card Payment Surcharges
The RBA has concluded that it is in the public interest to remove surcharging for all designated card networks (eftpos, Mastercard and Visa) from 1 October 2026.
For information about the review please see our Conclusions Paper and our FAQs on what the surcharge ban means for you.
More Information
Specific Enquiries
Find contact details for specialised enquiries, including banking, data requests, careers, procurement and public education.
Integrity Reporting Service
The Integrity Reporting Service has been established for the reporting of suspected illegal or unethical behaviours involving the Reserve Bank or its employees.
Request an RBA Speaker
To request an RBA representative to speak at a conference, industry event or other professional engagement, please complete the event invitations form.
Request an Education Talk
To request an RBA speaker to give an economics education talk at a school, university or other educational program, please complete the education talk form.
Related Organisations
If the RBA is not the right organisation to help with your enquiry, these organisations may be able to help.
Australian Competition & Consumer Commission
Promotes competition and fair trading and protects consumer rights.
Royal Australian Mint
Produces Australia’s coins.
Australian Financial Complaints Authority
Handles complaints about financial products and services.
Australian Prudential Regulation Authority
Regulates banks and other financial institutions.
Australian Securities & Investments Commission
Regulates the companies and financial service providers and investigates suspected misconduct.
Ask Us
Have a question for us about something else? Most enquiries can be answered more quickly if they are emailed to us.
We value respectful engagement with the community and ask that all interactions with our staff remain respectful. Abusive, threatening or inappropriate language or behaviour will result in the call being ended.
| rbainfo@rba.gov.au | |
| Phone | +61 2 9551 8111 |
| Toll Free | 1800 300 288 |
| Telephone Typewriter |
Voice Calls: 133 677 Speak & Listen: 1300 555 727 For hearing or speech impaired, use 24-hour National Relay Service. |
| Postal Address |
Reserve Bank of Australia
GPO Box 3947
SYDNEY NSW 2001 AUSTRALIA |
- Where a response is needed, we aim to contact you within five business days.
- If you are providing feedback for our consideration, you may not always receive a response. Your feedback will be considered and escalated where relevant.