Disclosures on Retail Payments Service Reliability
The Reserve Bank requires individual providers of payment services to households and businesses to publish statistics about the reliability of their services on their websites. These disclosures are intended to support transparency about retail payment service reliability.
The disclosures provide a standard set of quarterly statistics on significant outages and availability for individual services offered by the retail payments provider. The specified individual services are: ATMs, branches, cardholder payments, card acceptance for businesses, access to accounts using online banking, ‘fast’ account transfers and ‘next business day’ account transfers.
The list of providers and the links to their website disclosures is available below. Customers can also find the disclosures on their providers' website by searching for ‘payment service availability’.
Further information is available in the Quarterly Disclosures – Retail Payment Service Reliability, or in the media release issued on 15 November 2021.